Frequently asked questions

We focus on medical, aesthetic, and wellness practices, and also consider other service businesses where our platform and support are a good fit.

Not necessarily. Our hosted clinic storefronts and landing pages can be linked from your current website. We agree on the hosting and link setup before launch.

The selected plan or written proposal defines the catalog limit, support, marketing, advertising budget, and other included services. Review those details at enrollment; not every service is included in every plan.

Timing depends on the scope, catalog size, required integrations, and how quickly we receive assets and approvals. We confirm the expected timeline during onboarding rather than promising one timeline for every clinic.

Subscription options are available for supported products and services. Eligibility, billing frequency, plan pricing, and cancellation terms are confirmed during setup.

This depends on your plan and product workflow. Some arrangements use VYTALTEX fulfillment; others are fulfilled by the clinic or an agreed partner. We confirm inventory, shipping, returns, and related responsibilities in advance.

Payment options depend on the storefront setup and supported Shopify integrations. We review the available options with you before confirming an arrangement.

Clinic staff can use their assigned request link and access code to send detailed product, promotion, and page-update requests. Our team reviews the request and follows up when clarification or approval is needed.

No. We build and manage the agreed services and use available performance data to guide improvements. Results depend on factors including demand, competition, budget, the offer, and how inquiries are followed up.

The terms shown at enrollment or in your service agreement apply. Our monthly service enrollment currently requires 30 days' notice to cancel. Review your specific agreement before enrolling.